About us/About the app

We live in a new era where many families and friends have been affected by the economic collapse due to the pandemic. T-hauler wants to participate in the reform of the economy by providing private truck drivers a solution to make extra income and the flexibility to earn on their own schedule. Not only it will be flexible for the drivers, but also beneficial for customers.

The traditional moving service requires you to rent a truck, to own a driver license, and to carry insurance coverage. However, a team of T-hauler members have come up with a solution by creating a mobile app that will connect truck owners and customers need to move or deliver items. The main purpose is to ease the stress and the hard work that comes with the process of moving and delivery of large loads.

Answer:

What is T-hauler used for?

A ride share company designed to provide moving services, such as apartment move, storage move, purchased furniture or appliances pick up from retailers.

What all can I delivered?

Home appliances or essentials, furniture, personal items, and packages from retailers.

What do I need to become a driver?

A valid driver licenses, pick-up truck or box truck, valid vehicle registration, valid insurance, convertible hand truck or heavy-duty folding platform cart.

Do I need to own a large truck to become a driver?

The driver can sign up with any type of vehicle from a Sedan to a large truck. However, they can only qualify with certain pick up or delivery of items based on the size load.

Drivers with a Sudan can qualify for small load delivery and drivers with a large pick-up truck, or a box truck can qualify for large load.

Does T-hauler supply trucks if I do not have one?

T-hauler does not supply a truck. All drivers must have their own truck or vehicle to be eligible to drive in the T-hauler platform.

Can I start delivering as a driver immediately?

Yes, once the driver meets all the requirements to be in the platform. One should start driving within a week from the sign-up date.

How does the process work?

If you sign up as driver, you will be required to download the T-hauler drivers app through the android or apple store and follow the step by step sign up process by completing all the information required. Once accepted as a driver, you will be able to receive service requests through the app to see the fare, trip distance, loads size, customers pick up and drop off location, then choose which service best fit with your schedule.

If you sign up as a customer, you will be required to download the T-hauler app through an android or apple store and follow the step aby step sign up process. As a user or customer, you will only be required to complete your personal information and payment details for services. As a user you can pick a truck size that best for your need and request for a moving pick up or delivery pick up by entering your pick-up and drop off location. Customers have the option to request an immediate service or schedule one. Once a driver has accepted your request, the app will display the time estimation of the driver’s arrival and the trip itinerary.

How do l know my driver is trusted and verified?

T- hauler drivers will undergo a background check for driving violations, violent crime, impaired driving, and other violations before he or she can start operating in the T-hauler platform. Drivers will undergo a new background check every year to assure they still meet the safety obligations to be in the T-hauler platform.

As a driver, will I be able to deny transportation requests?

The drivers are required to pick up customers and to respect the terms and conditions of the platform. All service requests must be related to moving and delivering.

Is there a way to contact the driver in the process?

Yes, you can get help right in the app. If you are a customer and need to communicate with the driver, you can go to the trip and make a call or send a message to the driver. To protect the privacy of drivers and users, our platform does not feature users’ or drivers’ direct phone numbers. However, the app will connect you with either of them.

As a driver, do I need to work a certain number of hours per week to stay on board?

The app will be operating 24 hours. Drivers have no limited time to be on board. However, for health concerns, we recommend drivers take a reasonable break in order to keep up a great work ethic.

What do prices look like for deliveries and moving?

The fare will be displayed in the app. As driver, you will have the option to pick a fare trip. If the trip is taken by another driver, the app will display the available trip fare. All prices are based on the distance, the truck size, and the amount of load. Customers prices will be also based on the same criteria i.e., distance, truck size, loads.