Once the driver accepts a request, he or she must drive to the item’s pick-up location. The driver must notify the customer upon arrival. In the case of moving, the driver must wait until all items are loaded in the car before proceeding. According to T-hauler terms of agreement, loading and unloading items are the customer’s responsibility. In some cases, a customer may be working with an assistant mover to help load items.

The app will charge an additional fee for the loading time. Once loading is completed, the customer can ride with the driver to the drop off location. After arriving to the destination, the driver must wait until all items are unloaded before ending the trip.